My Pets Leash

Help & Info

Thank you for shopping at My Pets Leash. We use USPS Priority Mail to ship all our products, offering service within the United States.

Shipping & Delivery

  • Order Processing Times

Your order will typically be processed and ready to ship within 3-5 business days. We take the time needed to ensure every package is prepared correctly before it heads your way.

  • Delivery Times

After your order leaves our facility, USPS Priority Mail typically delivers in 1-5 business days, depending on your location. Please remember that delivery times can vary, especially during high-volume periods or due to postal service delays that are out of our hands.

  • Shipping Costs

A flat rate of $15 applies to all orders for shipping. This flat fee helps us keep the shipping process simple and ensures there are no surprises at checkout.

For any questions about your order’s shipping status or if you need assistance, please get in touch via our Contact page.

Returns & Refunds

Your satisfaction is our top priority. If you are not entirely satisfied with your purchase, you may return it within 30 days of the purchase date.

  • Return Conditions
  • Items must be returned in the same condition in which they were received.
  • Customers are responsible for return postage costs.
  • Returns are subject to inspection. Refunds or exchanges will be processed within 3-5 business days after the item has been received and inspected.
  • Initiate a Return

  • Send us a message via our Contact page and include your order information to initiate a return or exchange.
    Pictures are encouraged and may be requested depending on the reason.

  • Package your item securely and include your order information inside.

  • Send your return to the address provided by our customer service team.

  • Please allow 3-5 business days from the receipt of your return for us to process your refund or exchange.

    For detailed instructions and information on returns, please reach out through our Contact page.

Warranty Policy

At My Pets Leash, we pride ourselves on the quality and durability of our products and stand by our customers with a comprehensive one-year warranty from the date of purchase, covering any manufacturer’s defects in materials and workmanship.

  • Warranty Coverage

Our warranty extends to material, hardware, and craftsmanship defects encountered under normal use.
This warranty is non-transferable and valid only for the original purchaser.

Exclusions:

  • Our warranty does not cover damages such as those resulting from accidents, misuse (e.g., using the leash for purposes other than its intended use), or negligent handling.
  • We cannot cover the normal wear and tear or cosmetic damage that does not affect the functionality of the leash.
  • Please note, damages caused by dogs chewing through the leash are not covered as this is not considered a manufacturing defect.
  • Making a Warranty Claim

To initiate a claim, please reach out to our customer service team via our Contact page, providing your proof of purchase and a detailed description of the issue. Visual evidence such as photos may be requested for preliminary assessment.

Upon confirming a defect covered by our warranty, we will either repair or replace your leash. In the case of a replacement, if the original model is no longer available, a comparable product will be provided.

Replacement items will be shipped to you in line with our standard shipping policy, at no additional shipping cost.

  • Warranty Process Timeline

We aim to process all warranty claims promptly. Once we receive your item, please allow up to 3-5 business days for us to assess the claim and inform you of the next steps.

For complete details on our warranty policy or assistance with filing a claim, please reach out to us through our Contact page. Our team is dedicated to ensuring your satisfaction and addressing any concerns with your purchase.

Thank you for choosing My Pets Leash!